Payment & Cooling-off period

Payment methods

IDeal
When you choose to pay with iDeal, you can sign in directly to your own bank account. If you pay through iDeal, your order will be marked as paid in our system immediately. You calculate in a trusted and secure internet payment environment offered by your bank.
Payment providers of iDeal: ABN AMRO, ING, Rabobank, SNS Bank, Friesland Bank, ASN Bank, Bank Region, Triodos Bank, Van Lanschot Bank.
 
PayPal
When you choose to pay with Paypal, you can sign in directly to your own PayPal account. Payment via PayPal expires as follows:
If you do not have a Paypal account, the Paypal will easily lead you through the steps to create an account linked to your credit or bank account. Paypal payment is complete through PayPal's trusted payment system. If you pay with Paypal, your order will be marked as paid in our system immediately. We will take your order for the same (working) day.

European payment providers
We handle credit card payments and payments through Mistercash and Sofortbanking.

Through our payment system you can pay with:
Mister Cash
Sofortbanking

If you pay with one of the above-mentioned payment providers, your order will be marked as paid in our system immediately. We will take your order for the same (working) day.
 
Bank transfer
When you choose to prepay by bank, the website will automatically confirm by email that you placed your order. In addition, in the follow-up screen, you'll see your invoice number and the Tool Com BCV account number where you can transfer the total amount of your order. It is important to mention the invoice number as your order's attribute in your bank transfer. Please take into account one to three business days your bank needs to process your payment. Once we have received your payment, we will email you a confirmation of and we will process your order. If you have not received confirmation of receipt of your payment three business days after placing your order, please contact our customer service. Our delivery times start from the moment we receive your payment.
If you want to expedite your shipping order, do not use a bank transfer but choose one of our other payment options.
 
Requesting invoice
We'll keep your bill online in your account. This allows you to easily read, copy and print an invoice as often as you like.
Log in to your account and select "My Orders".
Find your order and click the "View" button.
Scroll down to see the bill.
 
Payment invoice
Through the payment button, you can easily pay any outstanding invoice online with iDeal or one of the other payment providers . The payment button is in your account and is easily accessible through the appropriate order in the "My order" menu.
If you do not make an internet bank account, you can transfer the amount to:
IBAN: NL05ABNA0578657171  attn. Tool Com BV,  in Zeist The Netherlands note invoicenumber.
 
Change invoice
Once your order has been submitted, we will no longer be able to change the information on your invoice.
Business invoice
When ordering via your business account, invoice and reminders are always sent to the user account email address.
 

Right of withdrawal

1. The consumer can terminate an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving any reason. The trader may ask the consumer about the reason for the withdrawal, but not to oblige him to state his reason (s). The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
2. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has informed the consumer in a clear manner prior to the ordering process, refuse an order of several products with a different delivery time.
3. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;
in contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
 
 
 
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