Complaints

Report a complaint

We will of course do our utmost to provide you with a fast and good service. If you still have a complaint about our products and / or services, we ask you to report this in writing or via email to our customer service. You will receive a message within 14 days.

You can send a letter of complaint to:

Tool Com BV
Customer Service
PO Box 98
3700 AB Zeist
The Netherlands

Our employees in the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.
This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. Click here for the hyperlink >>
If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.
For more information, refer to ARTICLE 14 - Complaints procedure 7 - of the general terms and conditions General Terms and Conditions Stichting Webshop Keurmerk.
Click here for more information >>
 
 
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